The Billing Specialist will be responsible for accurate billing and managing customer accounts. They will also work to guide and support the company in both their work with external customers and internal colleagues as it relates to customer contracts and invoices and further be a point of escalation when necessary for customer challenges. Responsible to ensure timeliness of billing/receivables, accuracy of administering contract terms as well as any potential non-payment/collections issues that may arise. The role will work with many other departments in support to resolve any customer concerns.

DUTIES & RESPONSIBILITIES

· Manage and support billing activities including reviewing operational and additional services cost reports

· Support Sales and Analytics with monthly sales commission files

· Handle monthly reconciliation of all Aviator program accounts

· Assist team members in the handling and resolution of billing escalations

· Review and navigate client billing requests and questions regarding on-demand and program flight

· Perform other related duties and responsibilities as assigned by SVP of Operations

EDUCATION & EXPERIENCE

· Bachelor’s/Associate’s degree in related field

· Minimum of 1-3 years’ experience in accounts receivable, billing and collections

· Experience in a high-end service industry preferred

· Strong computer and software skills, including Microsoft Office Suite Applications (Excel, Outlook, etc.)

· Strong documentation skills

· Ability to prioritize and handle multiple inquiries/requests quickly

· Ability to interface successfully with all levels of professionals and company leadership

· Demonstrated ability to think strategically, identify and solve difficult business problems

· Ability to respond calmly, and handle customer demands

· Organized and detail-oriented